Information We Collect

When you interact with Oelvynkraxol, we collect different types of information depending on how you use our services. Some of this you provide directly, and some we gather automatically as you browse.

How We Use Your Information

We don't collect information just to have it sitting in a database somewhere. Everything we gather serves a specific purpose related to providing and improving our educational services.

• Delivering course content and tracking your progress through our learning programs
• Sending important updates about courses you're enrolled in or schedule changes
• Responding to your questions and providing technical support when issues arise
• Analyzing platform usage to identify areas where we can improve the learning experience
• Detecting and preventing fraud or unauthorized access to your account
• Complying with Canadian financial education regulations and legal obligations

Canadian Privacy Law Compliance

As a Canadian company operating in Quebec, we comply with both the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, which came into full effect in 2024.

Under these laws, you have enhanced rights regarding your personal data. We implement privacy-by-design principles in our platform development and maintain detailed records of our data processing activities.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. That said, we do work with certain service providers who help us run our platform and deliver our educational content.

These partners include cloud hosting providers, email service platforms, payment processors, and analytics tools. Each one is carefully selected and bound by strict confidentiality agreements. They can only use your data to provide services on our behalf – nothing more.

Your Privacy Rights

1. Access Your Data: Request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.

2. Correct Inaccuracies: If something in your profile or records is wrong, you can ask us to fix it. We'll update it promptly and notify any third parties if necessary.

3. Delete Your Information: Request deletion of your account and associated data, subject to certain legal retention requirements for financial education records.

4. Withdraw Consent: Change your mind about how we use your data. This won't affect processing that happened before you withdrew consent.

5. Data Portability: Receive your personal data in a structured format and transfer it to another service provider if technically feasible.

6. Object to Processing: Challenge how we use your information in certain situations, particularly for marketing or automated decision-making.

To exercise any of these rights, contact our privacy team at help@oelvynkraxol.pro. We'll respond within 30 days and won't charge you for reasonable requests.

Data Security Measures

Protecting your information isn't something we take lightly. We use industry-standard security practices, but we also go beyond the minimum requirements because your trust matters to us.

• All data transmissions are encrypted using TLS 1.3 protocols
• Passwords are hashed using bcrypt with individual salts
• Access to personal data is restricted to authorized personnel only
• Regular security audits and penetration testing of our systems
• Automated monitoring for suspicious account activity
• Physical security controls at data center facilities

That said, no system is completely invulnerable. While we implement strong safeguards, we can't guarantee absolute security. You should also take steps to protect your account by using a strong password and not sharing your credentials.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help us remember your preferences and understand how you use our platform.

We use three types of cookies: essential ones that make the site work properly, functional ones that remember your settings, and analytics cookies that help us improve the user experience. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention periods based on their purpose and legal requirements.

Active account information is retained as long as your account remains open. Course completion records and certificates are kept for seven years to comply with Canadian financial education documentation requirements. Technical logs are typically deleted after 90 days unless needed for security investigations.

When you close your account, we begin a deletion process. Some information may remain in backup systems for up to 90 additional days before being permanently erased. Certain records may be retained longer if required by law or for legitimate business purposes like fraud prevention.

International Data Transfers

Your data is primarily stored on servers located in Canada. However, some of our service providers operate infrastructure in other jurisdictions, particularly the United States.

When we transfer data outside Canada, we ensure appropriate safeguards are in place through standard contractual clauses and verification that recipient countries provide adequate protection under Canadian law. We never transfer data to jurisdictions with inadequate privacy protections.

Children's Privacy

Our investment education programs are designed for adults. We don't knowingly collect personal information from anyone under 18 years of age. If you're under 18, please don't register for our services or provide us with any personal information.

If we discover that we've inadvertently collected data from someone under 18, we'll delete it as quickly as possible. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Policy

Privacy laws evolve, our services change, and so does this policy. When we make significant updates, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

Minor changes like clarifications or formatting updates might not trigger a notification, but we'll always update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you disagree with any changes, you have the right to close your account before they take effect. Continued use of our services after the effective date means you accept the updated terms.

Filing Privacy Complaints

We hope you'll contact us first if you have concerns about how we handle your personal information. That said, you have the right to file a complaint with regulatory authorities if you believe we've violated your privacy rights.

For federal privacy matters, you can contact the Office of the Privacy Commissioner of Canada. Quebec residents can also file complaints with the Commission d'accès à l'information du Québec.

You can file a complaint at any time, but regulators typically appreciate if you've given us a chance to address your concerns directly first.